Push the Template into a spare or RMA Router. Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11]. This means you must be able to prove to the Cisco Entitlements Team that you are the end user of this appliance and was purchased from a Cisco-authorized agent. 2. In the case of box RMA, the customer is required to manually remove the WLC from the CSSM web page so that associated. Solved! Go to Solution. If a serial number is found in the list as 'Affected', then replace the 1OC768-POS-SR. 3. The request will be processed within 24-48 business hours. Tested by connecting to different switches (Cisco and Meraki) 3. COM. The RMA in this document refers to both in and out of warranty Return forRMA Process . A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. 67284 or 408 526-7284. It is highly dependent on the level of maintenance. Next Steps. For wireless APs, the replacement device is assigned to the same site, provisioned with primary wireless. This is the fourth video in the Classic Licenses with Smart Accounts learning series. 5. UDI information can be obtained from show version or show inventory taken from the command line interface (CLI) of the Cisco device. 3. Direct Web Access. Fig 1. Latin America. Prerequisites. For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco. Licenses on existing and newly. 2. com. Case Subject: Requesting RMA for (indicate failed hardware) Case Description: Provide the reason for submitting an RMA Request along with any supporting information such as CLI output, and the RMA Shipping info Attach any collected files by opening the newly created case and attach any supporting files. Click “Request Return Label & Pickup”. RMA Process. They allow the business to understand the customer’s problem with the product and agree on the next best steps. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. Base info. Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. Important Claim Information you should record. 3. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. 4. This guide provides mounting instructions and limited troubleshooting procedures. Push the template into a spare or RMA router. 6 user guide (Cisco DNA Center User Guide, Release 2. ) 2. rmaOnce TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. 4. com APAC: apac-lsc-spvtg@cisco. As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. Note: If you are in the USA, choose the preferred version of ACI software to be pre-loaded when you place the RMA request. How will customers get a return materials authorization (RMA) for defective Cisco Duo Tokens? A. All Cisco warranties apply to the end customer or original owner (the individual who purchased the product for their own use), also referred to as the end user, and are not transferable. This Service provides an optional add-on hardware replacement service for existing Cisco customers with active with the normal shipping process. Cisco recommends replacing the suspect LC hardware (8-10GBE). Hi all I am trying to replace a faulty 9300-24T with a new 9300-24T. sh* The DOA process is separate from any warranty programs. Update your RMA – Options and Walkthrough. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). Certificate of Destruction (CoD): This option is available when business conditions prevent the return or RMA Process for Cisco CSP Devices. For the Firepower 2100 by default, the ASA is in Appliance mode. Tags: SDWAN, vManage, cEdge, PnP, Onboard. cisco. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. All Cisco branded products are. US/CAN I 5am-5pm Pacific. and its subsidiaries will issue Return Materials Authorization (RMA). Critical upgrades are completed and all equipment is under standard warranty. This means the. Click “Next: Enter Address & Contacts Input the pickup address & contact details If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. Back Up Device Configuration from Failed Device. com Latin America (including Mexico): latam-lsc-spvtg@cisco. com (including Smart Enabled Portal where available). Provide the serial number of the chassis and the part number of the faulty power supply. Check the current status of services and components for Cisco's cloud-based Webex, Security and IoT offerings. Cisco DNA Center must be connected to Cisco (CCO) to display and. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Customer Handoff Process. Here, you need to enter the IP address and the shared secret <password> that is used in order to validate the WLC on the ISE. Step 5. xml files if any) to the new secondary ASA. When you'd like to remove a blade from a chassis, you generally have to "Decommision" the blade first. CCW Support. For instance, if an RMA is opened for you on Friday after Cut off, we will process the RMA by Monday. Information to submit at the start of the RMA process for a failed disk. Remove the old PIM. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. 24-Hour award-winning technical services for Cisco products and technologies. Cisco Responsibilities4: Register newly received FTD ( Cisco RMA one) to new FMC. * Customer must provide serial number and. This type of arrangement can apply to a physical good as well as a software. Configure Cleanup the Replacement Switch. 返却いただくRMA# 3. webex. Enter the name of the backup process, Weekly_data_backup. Note. Thank you for the nice rating and good luck!Enter the proper Product Family and Unique Device Identifier (UDI) product ID and serial number, then click Ok. The screenshot below shows how the email will look like. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. The upgrade program is now closed and replacement is supported via Cisco RMA process. Mismatches will prevent or delay the completion of the return process. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Australian Distributors. Find out the prerequisites, components, background. Using Cisco DNA Center On-Prem controller. Once we had the equipment back, we would have to charge you, in. The return label must be underneath the shipping label. Read the final installment of a Cisco-commissioned study conducted by Forrester Consulting: Automation + Operational Maturity = Major Business Benefits. com account. copy AnyConnect profiles (the . This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. 1. With Cisco Refresh, you can get the quality products you expect. Phone: 61 2 8446 3411 (Option 4 ). 4- Select the new device as RMA Workflow. Asia Pacific. You are responsible for the returned parts until we receive them, including any. 1. Copy the configuration from the failed router to the replacement router. 6: Test our connectivity. This will remove the blade information from the configuration database. Help with RMA Tools Get help with a variety of. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. They are vital to identify the best TAC team to handle your request and receive the fastest response to your case. RMA numbers appear in the notes of the invoice but may also be looked up using the RMA/Service Order Status Tool. The Return Material. During the boot up, hit F2 and enter the BIOS utility. Replacement Process if the cEdge is Configured Through CLI Step 1. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. Submit a Cisco service request. See Sealing the Shipment . Usage tips. Cisco Technical Assistance Center (TAC), Return Material Authorization (RMA), Dead on Arrival (DOA), and Software Licensing Activity Best Practice Tips Resources Available Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. Service, LDoS, set by Cisco’s End of Life process). 2. Step 2: Click the profile button, and then select Manage Profile. 5 Figure 4. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. , electrical services, internal cabling. Pic 1 shows how the email will look like. Press 5 from 1 st menu, 2 from 2 nd menu, 3 from 3 rd menu and 3 again from 4 th menu. The following checks must be made when determining if a Cisco Meraki MV is faulty. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. RMA Packaging Guidelines - April 2020 Page 1 Customer Return Packaging Guidelines for Service and Product RMAs Condition The complete product, including its components, must be returned to Cisco in the same condition in which it was removed from the end user network and properly packaged to prevent damage in transit. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. You’ve raised a TAC case and your hardware has been given a grim diagnosis. Software support will be as follows. Learn more. Figure 3. Track your RMA Check the status of your RMA. Pour que la transition se passe en douceur, passez en revue vos processus manuels, vos rapports internes et les systèmes contenant nos numéros de RMA pour vous assurer que ce changement ne vous affecte pas. CISCO PUBLIC INFORMATION, Cisco Success Tracks. com To: bob@example. Cisco License Manager (CLM)—This method automates the process of obtaining licenses and deploying them on Cisco devices. Phone: 61 2 8446 3411 (Option 4 ). Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. Description. RMAs will be processed when they are returned to San Jose, California, USA. The actual feature that generated the MTS event that ELTM is. Place the top piece of foam over the card. Note down the time at this point. The replacement switch is reconfigured, upgraded if necessary, and rebooted. Replacement request is received by Cisco’s Returns team. We would like to show you a description here but the site won’t allow us. ) Confirm the device is registered, re-deploy the configuration/policies. ) necessary for network operation Process 1: Configure the site hierarchy within Cisco DNA Center Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. However, to satisfy all stakeholders and minimize both downtime and cost, we must do troubleshooting to determine if an RMA is. 返品許可（RMA）をリクエストするには、Merakiダッシュボード内のRMAリクエスト フォームに必要事項を入力してください。RMAリクエストが承認された場合、Cisco Merakiから電子メールでお客様にRMA番号をお知らせし、無料の返品出荷ラベルをお届け. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. Step 2: Locate a successful backup of the faulty device. 5KW ASR9K DC power module) No check required: Action required only if no power feed fail alarm or event is generated and/or the power LED remains lit after the power feed failure. If we initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to the NMS. The documentation set for this product strives to use bias-free language. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. AnyConect 4. RMA ย่อมาจากคำว่า“ Return Merchandise Authorization” คุณจะต้องมีหมายเลข RMA ก่อนที่จะส่งผลิตภัณฑ์ที่มีข้อบกพร่องกลับมาและทำการแก้ไขหรือเปลี่ยน. Labels: Labels: Small Business Switches; 0 Helpful Reply. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Please be prepared to outline the troubleshooting steps that have been taken so far, as well as provide a shipping address to help expedite the process. It is important to provide the required information to the Cisco support engineers when you request an RMA. If your chassis is covered, they'll. I have this problem too. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. 3 - Manage Your Inventory [Cisco DNA Center] - Cisco) but am not able to replace the switch. Phone: 001 888 443 2447. CISCO PUBLIC INFORMATION, Cisco RMA Only. Session ID: 2023-11-22:7cc96abb557de555709aeeb1 Player Element ID: performPlayer. Replacement Process if the cEdge is Configured Through Step 4: Track Status. Hello, We have a Cisco UCS C240 M4 that is going through the RMA process. This page provides answers to many frequently asked questions about our product warranties and Return Materials Authorization (RMA) policies. However, after a customer has returned a product to Cisco, Cisco takes the following general measures, as part of Cisco’s internal repair and disposal processes for such products: Memory For Cisco products with memory, Cisco will clear and reset the nonvolatile random-access memory (NVRAM). 1. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. Contact Cisco TAC. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. Q. In addition to a higher capacity and. Cisco. Ifusinganon-Ciscoshippingcartonandpackingmaterial. Please note that access restrictions identified by Cisco may apply. Log in rma - Cisco. After a few mishaps I figured that this basic config involves: - Recover-config and reboot - Enter the correct management address, subnet, VLAN tag, LAG parameters as the former primary unit and the rest can be garbage? -> reboot - Login and enter: config interface address redund. Cisco RMA Policy for Warranty and Hardware Support Contract Returns | En français. Reply. The switch shows as unreachable. • Fabric border (FB) nodes: A fabric device (such as a core or distribution switch) that connects external Layer 3 network(s) to the SD-Access fabric. Step 2 Enter the UDI into the RMA License portal tool on Cisco. This little App is a sample, showing how APIC-EM and Prime Infrastructure can be integrated to automate and simplify a RMA process. 341-0337-02 (1. Step 3: On the Profile Management page, click Access Management. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. 170 West Tasman Drive. Web: Go to the Cisco Support site and click Open New Case. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. 1. com. For services including Advance Replacement, Cisco will use commercially reasonable efforts to achieve the service levels. xml ¢ ( Ì™ÛrÚ0 †ï;Ówð趃…Ü6I;˜ôpÕCf’>€j/ Ö–4’ áí+›“Ã81 kä av÷ÛµùYi'· e @i&xŠH Ðtò ftY˜èË£ýxC"ù EŸ6ß«B¥ˆ••}õ9nµø#¡Ý¤¾Ðn£ ÐGa¨” ˨±õÀ+ž å2Úæ [Ëú;zÁ¤~c“}†ªºò4 f€ÝO{ Ë!º£Êü ¥Í Ki°T m. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. "Product" means Cisco-branded Hardware and/or Software. This video explains what can be done within the Licenses and Devices Tab in the License Registration Portal. com account or RMA # & Email address. The Cisco Smart Net Total Care portal reduces risk and ensures compliance by providing security and targeted product alerts, last day of support (LDoS) details and visibility into network device changes. I'm assuming that the process will be along the lines of physically moving the RAID card. Produce a Demo or Evaluation LicenseThis document describes Cisco’s Smart Net Total Care (SNTC) Device Level Support: • TAC. On a different note, Cisco engineering really ought to know better than to expose these software internals in syslog messages. Router# request platform software sdwan software reset. )For instance, if an RMA is opened for you on Friday after Cut off, we will process the RMA by Monday. g. RMA and 90-day TAC support from Cisco REST OF WORLD RMA and 90-day TAC support from Cisco RMA and 90-day TAC support from Cisco Warranty Type UCS Product Warranties Point of Sale (POS) Purchased from Cisco Purchased from Partner US/CANADA/AU/NZ RMA support from Cisco No TAC support RMA support from Cisco No TAC support REST OF WORLD RMA support. Step 4: On the Access tab, under Services & Support, click Add Access. wwrl-doa-pickup-apac@external. In case of a faulty equipment, does Cisco Meraki ship the replacement to the end customer free of charge to the end customer?Cisco partners have you covered. 0 describes the RMA Procedure. See Commands for Retrieving Disk Information. This document describes the process for obtaining and installing activation keys for a subset of Cisco® security products (former IronPort ® products only): Product Activation for Software Products (Initial Purchase, Follow-On, and Renewals)These commands are useful when troubleshooting errors from CLI. Nothing out of the ordinary. It even works if you buy used as long as its a NA SKU. The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. com. Customer Handoff Process. 2. • All return requests for HWW have to be submitted via online Returns tool, select HWW (2-Tier Only) Or write to ap-returns@cisco. Call CiSCO Customer Service to explain the issue and request an RMA number. Fig 1. RMA is a Return Material Authorization process that enhances customer experience. Shut down the peer link. Learn more about how Cisco is using Inclusive Language. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. Session ID: 2023-11-19:1b92ef6eaadd79cd3e22b65 Player Element ID: performPlayer. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. It starts with the excellent statement; “You can replace a faulty device with a replacement device available in the device inventory”. If you are unable to return the parts within this timeframe, please follow the extension request process. Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . This whole process takes total 10-14 business days, depending upon the generation of pickup. We make the Cisco RMA process easy. Meraki equipment is supported. In this video I explain what an RMA is, the different types of RMAs, and the lifecycle of an RMA. Only product that has been issued a Cisco RMA number can be returned for credit. Figure 9-1 shows the RMA license replacement process. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Package Parts: Parts should be packaged per Cisco’s. The 9120AX series access point is referred to as access point or AP in this. Figure 9-1 RMA Replacement License Process To transfer licenses from a failed device to a new device, complete the following steps: Step 1 Obtain the Universal Device Identifier (UDI) of the defective device and the RMA device. x still supports Hostscan functionality for VPN only posture with the Cisco ASA. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. All forum topics. 2. High network availability is a mission-critical requirement within large enterprise and service provider networks. It’s dead. 09-10-2014 12:31 AM. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMAconfiguration on the active between all the members in the stack. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). Re-packaging Your RMA IfusingtheoriginalCiscoboxandpackaging,properlyplacetheitemwithinthepackagingmaterial. scope server x/y -> scope memory-array x -> show stats history memory-array-env-stats detail. Find out the return materials authorization (RMA). Access to Cisco's Technical Assistance Center (TAC) will be available 24 hours a day, seven days a week for a period of 5 years from the end-of-sale date for hardware and operating system software issues and for a period of 3 years from the end-of-sale date for application software issues. This person will register for portal access first, becoming the delegated administrator. Hall of Fame. From Cisco factory when all new purchases include a Smart Account in an order. Step 5: select the new device as replacement one and start the workflow. Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT): The serial number of the claimed defective part from customer networkHello SDA Experts, I'm working on PoC for the hospital enviroment in Switzerland and we're in the place where we're trying to test the RMA procedure for Fabric Devices. . E-Mail: RMA Question (Australia) E-Mail: RMA Question (New Zealand) Live Technical Support Chat: Please click here. The RMA process triggers an automatic discovery workflow when you insert a new blade server, or when you replace an old blade server. Return Instructions. Document - Cisco Meraki1. Web: Go to the Cisco Support site and click Open New Case. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. The switch shows as unreachable. Know your Web UI; Cohosting of NDFC Managed mode with Nexus Dashboard Insights; Know your Web UI. Click the name of a device for which you want to add user-defined fields. Get an RMA Number . Go into the current device in the FMC, change the management ip address. Since the Product Activation Key is multi-use, you do not need a RMA case to initiate a transfer, you just re-register your PAK to your new ASA SN. 1. Complete the. 1. DNS, DHCP, etc. This is an optional add-on hardware replacement service for existing Cisco Meraki Customers with. O. You can begin the RMA process from the Cisco Returns Portal. Cisco Wide Area Application Services Command Reference (Software Version 6. USer the right arrow -> to navigate to Boot Options screen and select the boot device. ワランティは、Merakiハードウェア製品ライセン スの一部として含まれています • Meraki Nowはオプションのサービス購入です。Return Type : Hardware Failure under Warranty Process Details: • Distributor is responsible to troubleshoot hardware request from reseller/end-user. After the RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. Just peel to reveal the RMA shipping label, and affix it to the package. The following checks must be made when determining if a Cisco Meraki MV is faulty. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. IT managers now have expanded visibility, including hop-by-hop analytics, into network. Small Business equipment, Webex and similar subscription services are not available as product grants. Learn how to return a Cisco product using the return materials authorization (RMA) shipment process. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Backup and Restore is for Disaster Recovery/RMA. Designate your Administrator - View Onboarding Guide. Asia Pacific. Requesting an RMA. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. It typically takes Cisco fewer than five business days to process an RMA request, but some requests could takeFirst make sure you have a full running configuration backup of the primary ASA (more system:running-config). 3 - Faulty device ready to replace. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. See Chapter 2, “Installing the Cisco SRE Service. Cisco ISE is not required for the use cases covered in this guide. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. First, you'll have to contact the hardware manufacturer's RMA department to get. Cisco Webex Technical Support Enquiries Australia: 1800 493 239 New Zealand: 0508 555 607 Web: support. 1:04. Cisco Meraki can replace a defective device through the RMA process. First select a person at your organization to administer the portal. 5 2 3 3 CCW Support. (10) calendar days in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. All ASA license keys get stripped during RMA, this is a normal part of the RMA process at Cisco and is not specific to this license. Cisco's Customer Recycling Solutions offers the following benefits: Equipment returned to Cisco is disposed of in an environmentally safe manner. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. Cisco. Hardware warranty duration: 1 year. 5 Return Material Authorization. Log out of the device terminal and make sure that there are no other configuration process running. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Collaborate case investigation and. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. A. RTF RMA - In this case,. Exception: For United States and Canada, the RMA request must be created by 6:00 PM Eastern. Click Next. This. We do it by providing and managing a comprehensive set of systems, tools and processes that meet Cisco’s guidelines. During the boot up, select Macros > User Defined > F6. Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. Delete the configuration for the old PIM (the PIM you are removing or returning as part of the RMA process). Dicker Data LimitedBackup and Restore is for Disaster Recovery/RMA. Hardware warranty duration: 1 year. Choose the appropriate File Transfer command, either Between Local PC and Flash or Between Remote Server and Flash. To do this, you must. com online resources to get technical information on demand. Options. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. Designate your Administrator - View Onboarding Guide. Reboot the device. 4. Mismatches will prevent or delay the completion of the return process. returned to Cisco. If the issue is a Severity 1, contact Cisco TAC by phone. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. 3. Insert the new PIM (the PIM you received as part of the RMA process). Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11].